1. Amazon Europe adds SAFE-T claim service for CSBA orders

Amazon Europe recently announced that it has launched the SAFE-T claim service for Customer Service by Amazon orders, allowing sellers to claim refunds issued by Amazon. Specifically, according to the SAFE-T claims service launched by Amazon Europe, sellers will not be financially responsible for these refunds. When a buyer is refunded by Amazon on a CSBA order and there is a problem with the return, the seller can file a SAFE-T claim to request compensation, for example: if the buyer returns an item not in its original condition, the seller can file a SAFE-T claim, Amazon will evaluate the claim and Amazon will refund the seller in accordance with the Amazon Customer Service Refund Policy.

2. Shopee China Taiwan site added OK MART shipping channel

Shopee recently released the "Shopee Taiwan Shopee SLS New Logistics Channel Shopee Overseas - OK MART (Sea Shipping)" announcement. The announcement shows that Shopee Taiwan will add a new SLS logistics channel - Shopee Overseas - OK MART (sea shipping) at 00:00 on October 31, 2022 (Beijing time). In this channel, the buyer pays 0 freight, the seller pays the freight (cross-border logistics cost + buyer pays the freight) is 45TMD (≤500g), and the price of renewal is the same as other channels.

3. British Royal Mail strike warning, eBay issued a reminder announcement

It is reported that eBay issued an announcement saying: Royal Mail has now confirmed the strike action from November 2 to November 10, when some last delivery services may experience delivery delays. eBay hereby reminds sellers to pay attention to the strike time of Royal Mail in a timely manner, change the final delivery service provider in time if necessary, and actively communicate with buyers to reduce the impact of delivery delays on business. And set matching logistics options (such as Royal Mail, Evri, Yodel, etc.) according to the actual logistics and distribution services used to ensure that accurate estimated time of arrival (EDD) is presented to buyers.